PRIVACY POLICY

1. Information We Collect

• · Phone number (required to process your rental)
• · Email address (optional, for rental receipts)
• · Rental history (device location, duration, amount charged)
• · Payment information processed securely by Stripe — we never store your card details

2. How We Use Your Information

• · Process and manage your power bank rental
• · Send rental notifications via SMS and email
• · Prevent fraud and service abuse
• · Improve our service and network

3. Personalized Offers (Opt-In Only)

If you have opted in, we may use your rental history (locations visited, usage patterns) to show you personalized offers and promotions on our kiosk screens. You can withdraw this consent at any time by contacting us at [email protected].

4. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services and comply with applicable legal and tax obligations.

5. Your Rights Under PIPEDA

• · Right to access your personal information
• · Right to correct inaccurate information
• · Right to withdraw consent at any time
• · Right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at [email protected].

6. Service Suspension

To protect the integrity of our service, we may suspend access for users who fail to return batteries within the required timeframe. This decision is made manually and can be reviewed by contacting us.

7. Third-Party Services

• · Stripe (payment processing) — stripe.com/privacy
• · Brevo (SMS and email notifications) — brevo.com/legal/privacypolicy
• · Better Stack (infrastructure monitoring) — betterstack.com/privacy

8. Contact

Pick & Charge Ltd.
Vancouver, British Columbia, Canada
[email protected]